Note If you have a Click-to-Run installation of Office 2013, you can revert to version. In the list of installed updates, locate and then select the update that you want to uninstall. To uninstall one or both updates, follow these steps: If you have an MSI installation of Office 2013, you can try to uninstall the Octo(KB 2825677) and Decem(KB 2825652) hotfix packages for Outlook 2013. Method 4: Revert to an earlier version of Outlook Temporarily restore the mailbox to the original server, or move the mailbox to another Exchange 2010 mailbox server.
Method 3: Move the mailbox to Exchange Server 2010 Under Always use this profile, select the profile name that you used in step 5. In the Add Account dialog box, click Finish. In the appropriate boxes, specify values for user name, the primary SMTP address, and the password. In the Profile Name box, specify a new name for the profile. In Windows 8, type Control Panel on the Start screen. In Windows 7 or Windows Vista, click Start, and then click Control Panel. To connect, follow these steps:Ĭlick Work Offline to turn off this feature.Ĭreate a new Outlook profile. In the Repair Account dialog box, click Next.Īfter the configuration finishes, restart Outlook.Īfter you restart Outlook, the status bar may show your status as Working Offline. With the Exchange email account selected, click Repair. To repair the Exchange email account, follow these steps:Ĭlick File, Account Settings, and then click Account Settings. Method 1: Repair the Exchange email account If you cannot install update 2863911, you can work around this problem by using one or more of the following methods, as appropriate. Note: This issue is resolved in the Maupdate found here: 2863911. To resolve this issue, apply the latest Outlook update: The Microsoft Exchange Administrator has made a change that requires you quit and restart Outlook.If you then restart Outlook, the application still cannot connect to the Exchange mailbox. 1004 and later versions.Īfter the mailbox is moved and you start Outlook, you may receive the following prompt: This problem affects Outlook 2013 version. Additionally, the Outlook status bar shows a status of Disconnected. In this scenario, Outlook cannot connect to the Exchange mailbox. The mailbox is moved to a Microsoft Exchange Server 2013 or Microsoft Exchange Server 2016 mailbox server.
Outlook is configured to connect to Microsoft Exchange Server 2010 mailbox by using Cached Exchange Mode. You are running an instance of Microsoft Outlook 2013.
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